FAQ

1. What products do you sell at Sikats?
We offer a wide variety of general products, including home essentials, fashion, gadgets, and much more. Our goal is to provide high-quality products to meet your everyday needs!

2. Do you offer free shipping?
Yes! We offer free shipping on all orders, both within Canada and internationally.

3. How long does shipping take?

For Canada: Delivery typically takes 5–12 business days.

For international orders: Delivery typically takes 10–20 business days.

4. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your package on the courier’s website.

5. What if I receive a damaged product?
If your product arrives damaged, please email us at hello@sikats.com within 48 hours of receiving your order. Include your order number and photos of the damaged item, and we will assist you promptly.

6. Do you ship internationally?
Yes, we ship to many countries worldwide. Free shipping is available for all international orders!

7. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways.

8. Can I cancel or modify my order?
Orders can only be canceled or modified within 12 hours of placement. After this window, the order processing begins, and changes are no longer possible. Contact us at hello@sikats.com for assistance.

9. What is your return policy?
We accept returns within 30 days of delivery for items in their original, unused condition. Please contact our support team to initiate a return and receive further instructions.

10. How can I contact Sikats for further assistance?
You can reach out to us via:
📧 Email: hello@sikats.com

We’re here to help with any additional questions or concerns. Happy shopping with Sikats!